Return & Refund Policy

The Okeanos Concept

Thank you for shopping with The Okeanos Concept! We take pride in our handcrafted products and want every customer to have a positive shopping experience.

14-Day Return Policy

We accept return requests for eligible non-personalized products within 14 days of delivery.

To qualify for a return:

The item must be unused and in its original condition.
The return request must be submitted within 14 days of delivery.
Proof of purchase or an order number is required.
Customers must contact us and receive return instructions before shipping an item back.

Contact Us Before Returning

Please do not send any items back without contacting us first.

Email info@theokeanos.com with your order number and reason for requesting a return.

Depending on the circumstances, we may offer a refund or replacement without requiring the original item to be returned.

Returns sent without prior authorization may not be accepted.

Personalized & Custom-Made Products

All personalized, custom-engraved, and made-to-order products are final sale.

We do not accept returns or exchanges on these items due to a change of mind, incorrect personalization details provided by the customer, or personal preference.

However, if we make an engraving or production error, or your item arrives damaged, defective, or different from what you ordered, we will work with you to resolve the issue.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

Include your order number and clear photos of the issue when possible.

If the problem is due to our error or shipping damage, we will arrange an appropriate resolution, such as a replacement or refund, at no additional cost to you.

We may not require the original item to be returned.

Return Shipping Costs

For approved returns of non-personalized products, customers are responsible for return shipping costs, unless the return is due to our error or applicable law requires otherwise.

If a return is required because of our error or a damaged or defective item, we will cover the necessary return shipping costs.

Original shipping charges are non-refundable, except where required by law.